Scroll to top

FAQ

1. What are your office hours?

You can call us from Monday to Friday, 09.00 – 19.00 and on Saturday from 09:00-13:00. We are closed on Sunday.

What is your phone number?

Our phone number is +91 99223 7006.

How can I contact Select Courier?

You can contact us in different ways:
By phone: +91 99 223 7006.
You can also use our contact form. After you submitted a support request, we will contact you as soon as possible.

Is CustomCourier a registered company?

Yes. We are a private company and are registered under the Business Registration Ordinance in Hong Kong.

Do you have a list of products that can’t be sent with Custom Courier?

Yes. these are following:
1. sample 1
2. sample 2
3. sample 3

Does Custom Courier offer air and ocean freight services?

Yes! You can use Custom Courier to receive a quote from one of our specially selected partners. You can use the “Request Custom Quote” button to send us detailed information about your shipment.

Do I pay extra for using Select Courier?

No, you do not. There is also no surcharge for using Custom Courier. The only expenses related to your shipments through Custome Courier are the costs of selected logistics services.

Cost savings
In most cases, you will save money by using Custome Courier. We do not charge any fees for subscriptions and start-up costs. You are also not required to use our tool if you have a registered profile and there is no obligation for you to send anything if you don’t want to (however, if you want to really know how Custome Courier makes shipping awesome, we kindly encourage you to give it a try.)

Can I track all shipments?

Yes.

When you log onto your account and go to Shipment Overview, you’ll see real-time updates of your shipments. This ensures that you have full visibility of your shipments. It also enables you to identify problems without having to wait for an unhappy customer to call. We also offer a Track & Trace function, which helps you monitor a specific shipment. You can provide your customer with the reference number of your shipment and a link to Select Courier, which helps them trace the shipment themselves.

How can I track the status of my shipment during transit?

You will automatically receive an order number before the driver picks up your shipments. You can use this order number on our site in the track & trace section.

How do I know if my consignments are safe and correctly packaged for use in Select Courier services?

It is advisable to use new packaging for your consignments since used cardboard gets weaker when re-used. We recommend three-layered cardboard for packaging. In addition we advise to make sure that the shipped goods are packed in such way that they are shock resistant.

What is the best way to package my shipment?

All items should be packed carefully before the driver arrives to pick up your shipment. Materials such as bubble wrap and styrofoam or styroflakes help to make sure that your consignment is shock resistant. If this is not the case, the driver has the right to refuse your shipment.

Are there restrictions to the number of consignments I send?

No, there are no restrictions. You can send as many consignments as you want.

What does Consignment Type mean?

Consignment Type is a certain category that matches your shipment. In order to provide you with the best service for your shipment, we use the following consignment types:

Parcel
Pick this type if you are using a carton box or packaging for your shipment.

Pallet
If your item has an undercarriage made of plastic, wood or steel, choose this consignment type.

Documents
You can pick this option only if you want to send documents, like invoices, letters, contracts and so on. If you would want to end a sample or gift, carriers will treat the item as a parcel. This is because a document is not dutiable for customs and parcels are.